Frequently Asked Questions
Do you deliver to my area?
We deliver nationwide, some parts of Scotland will be on a 2 day service. Northern Ireland, Isle of Man, Jersey, Guernsey will incur an extra charge & will also be a 2 day service. If you would like delivery to these places, please call our customer service team on 01202 697100 or email firstname.lastname@example.org
How do I purchase MY Food?
You can order online, or if you prefer to talk things through please call us on 01202 697100
What days do you deliver?
We deliver Tuesday, Wednesday & Friday. We can also deliver on a Saturday for an additional £9.95
What time do you deliver?
Standard deliveries will arrive between 8am-7pm. You will receive a text message or email enabling you to check your 1 hour time slot on the morning of your delivery.
We also offer timed delivery options at checkout: Pre 10.30am: £7.50 Pre 12pm: £2.95
What happens if I'm out when my delivery arrives?
When you place your order you can add notes to let us know a safe place to leave the chilled hamper if you are out. Alternatively you can request a Saturday delivery to ensure that someone will be present at the delivery address
Can you deliver to an alternative address?
Yes we can, simply provide us with the alternative address details & we will do the rest, however, we advise you not to open your hamper until you can refrigerate the contents according to the instructions provided
Does the food require heating & can it be frozen?
Some meals need to be heated; instructions can be found on the labels. We advise you to refrigerate all food as soon as possible. Most meals are suitable for freezing for up to 28 days, please see individual meals for details
Are the meals microwavable?
We suggest following the heating instructions provided, however the meals are microwavable. If you wish to microwave your meal, empty contents into a microwaveable dish & ensure that the meal is piping hot before enjoying
What can I drink during the plan?
We recommend reducing your alcohol & caffeine intake & drinking plenty of water whilst on your plan. Herbal teas are great too
Can I add protein supplements?
Yes, supplements can help increase your calorie intake, aid muscle recovery & optimise training performance
What can I do if I get hungry?
You may need to increase your MY Food calorie option, add MY Food snacks to your plan or consider a protein supplement
Is MY Food suitable for people with a severe nut allergy?
Unfortunately not, we use nuts in some of our meals. Please contact us on 01202 697100 to discuss the severity of your allergy as in some instances we may be able to cater for you
Do you offer a vegetarian MY Food option?
Yes, we have a specific Vegetarian plan
Is all MY Food gluten free?
No, as we use oats in some meals which can contain gluten and we use spelt. We do offer a Gluten Free plan
Is MY Food dairy free?
Yes, all MY Food plans are wheat (contains spelt) & dairy free
Can you cater for specific religious requirements?
Yes, we offer a Halal option
I bought more than 1 week, how many deliveries will I have?
We cook freshly to order & therefore we deliver weekly. So expect to receive one delivery per week, on the same day each week
How soon should I start MY Food after I receive my delivery?
We recommend you start your MY Food plan the day after you receive your delivery
Why not on the same day? Your next delivery may come late afternoon & we don’t want you to be short of meals
I don’t see a best before date on the meals. Why is that & how long does the food last?
We don’t add a best before date because the food is freshly cooked to order. We don’t add any additives or preservatives, but your naturally vacuum packed meals should last up to 7 days when stored in the fridge
For more information, please call us on 01202 697100 or email email@example.com