Frequently Asked Questions
How do I purchase MY Food or SIXPAX?
You can order online, or if you prefer to talk things through please call us on 01202 697100
How do Recurring Weekly Payments work?
This option is suitable for 7 or 6 day plans or Meal Packs only.
We deliver your plan on the same day each week & automatically take payment. You can manage your delivery dates in your account area, or we can do it for you.
There is no contract & you can cancel at any time with 7 days notice, simply email firstname.lastname@example.org
Where do you deliver?
We deliver to England, Scotland & Wales, excluding Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands, Scilly Isles.
Republic of Ireland is a two day service and incurs an additional delivery charge.
Some parts of Scotland are a two day service, so if you are in any doubt please email email@example.com
What days do you deliver?
We deliver Tuesday, Wednesday, Thursday & Friday. We can also deliver on a Saturday for an additional £10.95
What time do you deliver?
Standard deliveries will arrive between 8am-7pm. You will receive a text message or email enabling you to check your 1 hour time slot on the morning of your delivery.
We also offer timed delivery options at checkout: Pre 10.30am: £9.95 Pre 12pm: £5.95
What happens if I'm out when my delivery arrives?
When you place your order you can add notes to let us know a safe place to leave the chilled hamper if you are out. Alternatively you can request a Saturday delivery to ensure that someone will be present at the delivery address
Can you deliver to an alternative address?
Yes we can, simply provide us with the alternative address details & we will do the rest, however, we advise you not to open your hamper until you can refrigerate the contents according to the instructions provided
I bought more than 1 week, how many deliveries will I have?
We cook freshly to order & therefore we deliver weekly. So expect to receive one delivery per week, on the same day each week
How soon should I start MY Food or SIXPAX after I receive my delivery?
We recommend you start your plan the day after you receive your delivery
Why not on the same day? Your next delivery may come late afternoon & we don’t want you to be short of meals
Does the food require heating & can it be frozen?
Some meals need to be heated; instructions can be found on the labels. We advise you to refrigerate all food as soon as possible. Most meals are suitable for freezing for up to 28 days, please see individual meals for details
Are the meals microwavable?
We suggest following the heating instructions provided, however the meals are microwavable. If you wish to microwave your meal, empty contents into a microwaveable dish & ensure that the meal is piping hot before enjoying
What can I drink during the plan?
We recommend reducing your alcohol & caffeine intake & drinking plenty of water whilst on your plan. Herbal teas are great too
Can I add protein supplements?
Yes, supplements can help increase your calorie intake, aid muscle recovery & optimise training performance
What can I do if I get hungry?
You may need to increase your calorie option, add our healthy snacks to your plan or consider a protein supplement
I don’t see a best before date on the meals. Why is that & how long does the food last?
We don’t add a best before date because the food is freshly cooked to order. We don’t add any additives or preservatives, but your naturally vacuum packed meals should last up to 7 days when stored in the fridge
Are MY Food or SIXPAX suitable for people with a severe nut allergy?
Unfortunately not, we use nuts in some of our meals. Please contact us on 01202 697100 to discuss the severity of your allergy as in some instances we may be able to cater for you
Do you offer a vegetarian options?
Yes, we have specific Vegetarian plans for MY Food & SIXPAX
We offer vegan plans too
Are all meals gluten free?
No, as we use oats in some meals which can contain gluten & we use spelt. We do offer a MY Food Gluten Free plan
Are all meal as dairy free?
Yes, all MY Food plans are wheat (contains spelt) & dairy free
SIXPAX plans include dairy, excluding the vegan option
Can you cater for specific religious requirements?
Yes, we offer a Halal option for MY Food & SIXPAX
Are the plans suitable for diabetics?
As our meals & snacks contain natural sugars, the plans are not suitable for anyone with Diabetes Type 1, or who is insulin dependent
For more information, please call us on 01202 697100 or email firstname.lastname@example.org