Frequently Asked Questions
How do I purchase MY Food?
You can order online, or if you prefer to talk things through please call us on 01202 697100
How do Recurring Weekly Payments work?
This option is suitable for 7 or 6 day plans or Meal Packs only.
We deliver your plan on the same day each week & automatically take payment. You can manage your delivery dates in your account area, or we can do it for you.
There is no contract & you can cancel at any time with 7 days notice, simply email firstname.lastname@example.org
Where do you deliver?
We deliver to England, Scotland & Wales, excluding Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands, Scilly Isles.
Some parts of Scotland are a
What days do you deliver?
We deliver on Sunday, ready for you to start with your Monday breakfast
What time do you deliver?
Standard deliveries will arrive between 8am-12pm. You will receive a text message or email enabling you to check your
What happens if I’m out when my delivery arrives?
When you place your order you can add notes to let us know a safe place to leave the chilled hamper if you are out.
Can you deliver to an alternative address?
Yes we can, simply provide us with the alternative address details & we will do the rest, however, we advise you not to open your hamper until you can refrigerate the contents according to the instructions provided
I bought more than 1 week, how many deliveries will I have?
We cook freshly to order & therefore we deliver weekly. So expect to receive one delivery per week, on the same day each week
How soon should I start MY Food after I receive my delivery?
We recommend you start your plan the day after you receive your delivery
Why not on the same day? Your next delivery may come late afternoon & we don’t want you to be short of meals
Does the food require heating & can it be frozen?
Some meals need to be heated; instructions can be found on the labels. We advise you to refrigerate all
Are the meals microwavable?
We suggest following the heating instructions provided,
What can I drink during the plan?
We recommend reducing your alcohol & caffeine intake & drinking plenty of water whilst on your plan. Herbal teas are great too
Can I add protein supplements?
Yes, supplements can help increase your calorie intake, aid muscle recovery & optimise training performance
What can I do if I get hungry?
You may need to increase your calorie option, add our healthy snacks to your plan or consider a protein supplement
I don’t see a best before
We don’t add a best before
Are MY Food meals suitable for people with a severe nut allergy?
Unfortunately not, we use nuts in some of our meals. Please contact us on 01202 697100 to discuss the severity of your allergy as in some instances we may be able to cater for you
Do you offer
Yes, we have specific Vegetarian plans for MY Food. We offer vegan plans too!
Are all meals gluten free?
No, as we use oats in some meals which can contain gluten & we use
Are all meal as dairy free?
Yes, all MY Food plans are wheat (contains spelt) & dairy free
Can you cater for specific religious requirements?
Yes, we offer a Halal option for MY Food.
Are the plans suitable for diabetics?
As our meals & snacks contain natural sugars, the plans are not suitable for anyone with Diabetes Type 1, or who is insulin dependent
For more information, please call us on 01202 697100 or email email@example.com
Calorie control experts
MY Food are the experts in healthy food. We provide fresh, healthy diets delivered to your door anywhere in the UK. From ready-made bodybuilding meals to slimming meals delivered to you door. See great results soon, start now.
MY Food Lifestyle Ltd