MY Food are (as you probably already know) a diet delivery company, based on the sunny south coast, in the beautiful rural county of Dorset. We deliver to all parts of the UK, which means we chose to work with the best specialist courier company in the country, to ensure your diet plans arrive when they are promised and in perfect condition.
As with any business where a third party company is involved, communication is vital. It can be the difference between success and failure. Thanks to our lovely customers we have found success, and to make sure things stay that way, we listen to our customers in an effort to improve what we do for them.
However much we listen to our customers, the odd mistake can happen, no matter how much effort we put in to ensure they are kept to a minimum. We believe the difference between a good customer service driven business and a great customer service driven business, is how the mistakes are rectified, how they are communicated to the affected customers and finally, how the mistakes are used to learn from ensuring they don't happen again! Having used other specialist couriers in the past, experience led us to partner with DPD. DPD is a member of one of Europe's leading parcels groups GeoPost, wholly owned by France's La Poste, the second largest postal group in Europe. So we knew they would be able to meet our customer’s needs.
From the very first time you call us at MY Food, you will be greeted by the happy cheerful tones of Customer Services team. They make sure you understand exactly what is being ordered, just in case there is a better diet plan option that you weren't aware of.
We will also ask a few questions to make sure we inform DPD what to do with the deliveries, should you not be available at the agreed delivery time. They will ask whether there’s a friendly neighbour who can take the delivery for you until you return or where it can be placed in a safe place for you to collect.
If, after all that organisation an error should happen, the team, will find out what has happened, and will inform whoever if affected of what can be done to sort the problem out.
MY Food make sure that the second an error has occurred we get on the phone directly to our dedicated account manager at DPD, who will then speak to the courier in the van and make every effort to redeliver, or get a brand new delivery out at the earliest opportunity. The bottom line is that every effort is made to ensure that you, the customer, receive exactly what you ordered, and that you are ultimately happy. We love happy customers!
The great customer service doesn't stop there. We will stay in touch with all diet plan customers on a weekly basis. If you have ordered a one month diet plan, and after tasting your first week’s meals you decided that you didn't really like a particular meal, We will find out which meal you didn't like, and help you to choose a replacement meal for the following week. This will happen every week until you have finished your plan. We also support our customers by checking on how they are progressing with their weight loss goals, giving encouragement every step of the way.
Ultimately, if there is anything the MY Food team can do to help our customers, and it is within our power, we will!
If you would like to know more about the MY Food Team, please visit our recent ‘Meet the Team’ blog post.
If you would like to know more about DPD please visit the following website - http://www.dpd.co.uk/
Finally, if you haven’t already tried the proven delicious diet delivery plans from MY Food, then please visit our website www.myfood.co.uk and explore how you could start losing weight and feeling great in a matter of weeks.